SuperShuttle
SuperShuttle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SuperShuttle has 1.7 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Reasonable price, When they served my area, Easy booking.
Cons: Poor customer service, Late, No explanation.Recent recommendations regarding this business are as follows: "NEVER use this service", "Do not use this company !", "Make sure your location is right they will not fix it! You will pay twice", "Be advised, the 1-800 only works at certain hours. I paid no attention but still got a call back!", "Si me resolve el problema 5 estrella! Si no 0 estrella".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SuperShuttle has 1.7 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Reasonable price, When they served my area, Easy booking.
Cons: Poor customer service, Late, No explanation.Recent recommendations regarding this business are as follows: "NEVER use this service", "Do not use this company !", "Make sure your location is right they will not fix it! You will pay twice", "Be advised, the 1-800 only works at certain hours. I paid no attention but still got a call back!", "Si me resolve el problema 5 estrella! Si no 0 estrella".
Most users ask SuperShuttle for the refund as a solution to their issues.
Review authors value the most Facilities and Services and Insurance Plans Acceptance. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting before I book to pay EXTRA for 1 ski bag
- Reliable
- Not always on time due to nyc traffic
Driver did not make the pickup!
Confirmation #391**** Braydan Adams booked for pick up 4:47 am CST May 7, 2021 at 3488 Ponce de Leon Ct Gulf Shores, AL. The shuttle service was for airport delivery to Pensicola, FL airport.
The Driver 251-391-**** called at 4:47 am and was very confused.
Said he did not have the address and it took him several minutes to get Braydan's name and contact info to call him. Of course, all this information was on the registration. He was still 45 minutes away from the pick up site! I immediately told him that would not work since this was for a flight.
Braydan is a first time flyer and was very nervous. I did not have a car with me as I flew into town and Ubered. I had to go and know furiously on a neighbor's door at 5:00 am(I don't know this person) and ask to borrow their car to drive 1.5 hours one way and back to take Braydan to the airport. I had to pay him $200 to use his car and gas.
I expect a complete refund (as I prepaid with my credit card); as well as compensation for the car I had to "borrow". Pissed off is not even the right word right now.
Courtney Yates 615-556-****
User's recommendation: NEVER use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baltimore, MarylandBad service
Preferred solution: Full refund
User's recommendation: Do not use this company !!!!!!
Super Shuttle Nashville, at the last minute, cancelled my pick appt and left me stranded at Nashville, TN Airport
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Price reduction
Change of pick up location
- Reasonable price
- Worst service in th eworld
Preferred solution: Let the company propose a solution
User's recommendation: Make sure your location is right they will not fix it! You will pay twice
CHANGE PICK UP TIME for Confirmation # 384****
User's recommendation: Be advised, the 1-800 only works at certain hours. I paid no attention but still got a call back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep Fighting this Company!!!
- When they served my area
- Unresponsive to refund requests
- Cancelled my reservation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPERDI EL VIAJE POR EL VIRUS CHINO
- Easy booking
- I liked it
- Reasonable price
- Poor customer service
- No response to email
- Missing my flight
Preferred solution: Cuando termina el virus chino tengo que viajar, acepta mi reservacion prepagado!!!!!!!
User's recommendation: Si me resolve el problema 5 estrella! Si no 0 estrella
Attentionm customers of New York
- I liked it
- Reasonable price
- No show of the driver in new york city on jan 26 2020
Preferred solution: Full refund
SuperShuttle New York City, not reliable.
No.. nothing has happenned so far...
- When they served my area
- Poor customer service
Preferred solution: Full refund
Confirm pickup from kore tulum
Never will use again
Preferred solution: Full refund
User's recommendation: Never use them
Never in a million years
Preferred solution: Full refund
No Transportation Due to no drivers
- Easy booking
- Reasonable price
- Missed flights due to no drivers
- Rude customer service
Preferred solution: Pay for me a flight, since I missed my family members funeral
No agent. No shuttle
About
SuperShuttle is an American company. The company was founded in 1983 when the very first SuperShuttle operation was launched in Los Angeles, California. SuperShuttle specializes in shared-ride airport ground transportation. The company provides its services in almost thirty airports in the country. Besides, SuperShuttle operates a number of call centers to process customer reservations, which can be made online as well. At the present time, SuperShuttle is recognized as a premier provider of shared-ride airport transportation service. SuperShuttle partners with such companies as Expedia, Orbitz, Travelocity, Southeast, JetBlue, and many others.
SuperShuttle is ranked 30 out of 136 in Buses category
USA, Europe
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File a claim with your State's Attorney's Office for Consumer Affairs. This was how I received my refund.