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My daughters' flight was delayed so I changed the Super Shuttle pick up time to reflect the delay, however once my daughters arrived at LAX there was nobody from Super Shuttle to check-in with, and no Super Shuttle waiting for them. The Super Shuttle app I installed on...
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Anonymous
ds

Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

I didn't like
  • No explanation
  • Late
#1087868
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Agent said it would be 30 to 45 minute wait and 30 minute ride. Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back...
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1.0
#1087795
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We are on Van No. 783 ostensibly headed for Newak Airport on a shared ride. There was one other couple on board when we were picked up at 1:40 pm. We have picked no one else up and are still in Midtown Manhattan. It is now 3:12 and we've driving around in circles in...
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#1087163
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SuperShuttle - driver never showed up had to take a cab to make flight

SuperShuttle
#1098114
driver never showed up august 14,2017 confirmation #1293919 for 3:00 am to lax .Made report 8/22/17 ticket #168471 has case manager looked at the request .Have had no response.
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SuperShuttle - Not notified of cancelled service

SuperShuttle
#1096751
1.4
Details
I waited 45 minutes for my service. When I called, they told me it was cancelled. When asked why I was not notified, I was told I was called and sent a text message to a number that wasn't even mine. 2 minutes I received an email notification of the confirmation.
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Billing Practices
Customer service
Product or Service Quality
Staff
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SuperShuttle - POOR CUSTOMER SERVICE

SuperShuttle
#1076717
1.2
Details
I made a reservation with the app service and my information was already stored in the app. They sent the shuttle to the wrong address and refused to honor my refund. Basically said it was my problem. I will never use them again, any future customers beware!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Supershuttle Vehicle Driver Review

SuperShuttle
#972877
Driver of shuttle appeared incoherent while driving on the road.
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This company steal from the poor and locked out. It also steals from non-profits and churches. They are the greedy stealing from the needy. They are an indictment on business. They should be shut down. They sent the shuttle to the wrong location how *** is that. They...
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#1075257
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on June 15th my husband and I were picked up from the Sacramento California airport. Our Driver in vehicle#480. was not able to help lift the 2 bags in to the van without and great degree of difficulty. each bag weight under 50 pounds one weight 36 pounds and the other...
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1.5
I didn't like
  • Service provided by driver in vehicle 480
#1065042
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For our ride to the airport, a scheduled 4:45am pickup, our driver fell asleep in his van one block up and we had to go drive around looking for him, then had to wake him up via horn honking because my brighting his car and then hollering for "the super shuttle" driver...
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1.0
I didn't like
  • Dangerous driver
  • Poor customer service
  • Late
#1062144
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Super Shuttle #802 Saturday 5/13/2017 at 10:25am. Traffic was heavy on Katella Ave going east just before West st. #802 barreled out of the hotel parking straight towards my vehicle (I was in the right turn lane) causing me to slam my brakes as to not get hit. Exiting...
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#1046770
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I worked here for two years. Company is very cheap and will keep it going by any means necessary. Over the past couple years, they have had a bed bug problem that goes through out the WHOLE suite! Management from CRS blames dispatch and dispatch blames CRS. They spray...
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1.0
#1031333
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Do not use Super Shuttle. I can't believe the business practices. I scheduled a ride for early March. Of course they charged my card the day I booked. But as of March 1 they stopped serving our area. They said a different service would accept my reservation but I...
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2.9
I liked
  • When they served my area
I didn't like
  • When they stopped serving but would not refund money
#1027836
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I had a reservation for Super Shuttle to pick me up at 3.00am. I received the text Super shuttle was outside, I went outside my house and the van was no where to be found. I called dispatch who was rude, and was finally able to get her to connect me to the driver, who...
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Anonymous
Matthew

I had exactly the same experience at LAX. I booked the executive service, which meant I wasn't sharing with anyone else. When I got through customs after flying from Sydney, A...

1.0
#986451
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