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I used a computer at a hotel, that I couldn't print the reservation I made, by computer, for SuperShuttle to pick me up (at the hotel). I typed the hotel name, and hit the icon, which had the hotel's address. (I had to make the reservation on my charge card.) After I...
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#1127128
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LA Cruise terminal. Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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#1118281
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My daughters' flight was delayed so I changed the Super Shuttle pick up time to reflect the delay, however once my daughters arrived at LAX there was nobody from Super Shuttle to check-in with, and no Super Shuttle waiting for them. The Super Shuttle app I installed on...
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Anonymous
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Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

I didn't like
  • No explanation
  • Late
#1087868
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SuperShuttle - Forgotten

SuperShuttle
#1128558
1.5
Details
Anaheim to LAX trip paid for in advance. 104 degrees outside so I waited in the lobby of the hotel. Driver never came in, hotel valet said driver pulled up walked around the van and left. I had to find another way to the airport (Uber) or miss my flight. I filed a complaint 15 days ago and still have not had any communication or refund.
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SuperShuttle - driver never showed up had to take a cab to make flight

SuperShuttle
#1098114
driver never showed up august 14,2017 confirmation #1293919 for 3:00 am to lax .Made report 8/22/17 ticket #168471 has case manager looked at the request .Have had no response.
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SuperShuttle - Not notified of cancelled service

SuperShuttle
#1096751
1.4
Details
I waited 45 minutes for my service. When I called, they told me it was cancelled. When asked why I was not notified, I was told I was called and sent a text message to a number that wasn't even mine. 2 minutes I received an email notification of the confirmation.
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SuperShuttle - POOR CUSTOMER SERVICE

SuperShuttle
#1076717
1.2
Details
I made a reservation with the app service and my information was already stored in the app. They sent the shuttle to the wrong address and refused to honor my refund. Basically said it was my problem. I will never use them again, any future customers beware!
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Agent said it would be 30 to 45 minute wait and 30 minute ride. Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back...
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1.0
#1087795
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We are on Van No. 783 ostensibly headed for Newak Airport on a shared ride. There was one other couple on board when we were picked up at 1:40 pm. We have picked no one else up and are still in Midtown Manhattan. It is now 3:12 and we've driving around in circles in...
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#1087163
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This company steal from the poor and locked out. It also steals from non-profits and churches. They are the greedy stealing from the needy. They are an indictment on business. They should be shut down. They sent the shuttle to the wrong location how *** is that. They...
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#1075257
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on June 15th my husband and I were picked up from the Sacramento California airport. Our Driver in vehicle#480. was not able to help lift the 2 bags in to the van without and great degree of difficulty. each bag weight under 50 pounds one weight 36 pounds and the other...
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1.5
I didn't like
  • Service provided by driver in vehicle 480
#1065042
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For our ride to the airport, a scheduled 4:45am pickup, our driver fell asleep in his van one block up and we had to go drive around looking for him, then had to wake him up via horn honking because my brighting his car and then hollering for "the super shuttle" driver...
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1.0
I didn't like
  • Poor customer service
  • Late
  • Dangerous driver
#1062144
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Super Shuttle #802 Saturday 5/13/2017 at 10:25am. Traffic was heavy on Katella Ave going east just before West st. #802 barreled out of the hotel parking straight towards my vehicle (I was in the right turn lane) causing me to slam my brakes as to not get hit. Exiting...
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#1046770
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I worked here for two years. Company is very cheap and will keep it going by any means necessary. Over the past couple years, they have had a bed bug problem that goes through out the WHOLE suite! Management from CRS blames dispatch and dispatch blames CRS. They spray...
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1.0
#1031333
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