First, I had to wait an hour at Baltimore airport for the shuttle to come. It was 27 degrees outside and I only had a light jacket because of where I had been traveling. At one point a shuttle driver who was dropping someone else off directed me to find a...Read more
OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...Read more
I didn't like
- Poor customer service
- Worst service in th eworld
- So inresponsible
SuperShuttle - Horrible
I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
The first 3 times I used this shuttle service, no problems. Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...Read more
I didn't like
- Unresponsive to refund requests
- Missing my flight
SuperShuttle - Sitting at Houston Hobby Airport for over an hour
The Super Shuttle rep says she can’t get a hold of a driver. Six of us are waiting. No hope of getting my PRE-paid ride. What a waste of time!
Had a scheduled pickup for 5:15 a.m. at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...Read more
SuperShuttle - Super shuttle sucks
Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
SuperShuttle - Forgotten
Anaheim to LAX trip paid for in advance. 104 degrees outside so I waited in the lobby of the hotel. Driver never came in, hotel valet said driver pulled up walked around the van and left. I had to find another way to the airport (Uber) or miss my flight. I filed a complaint 15 days ago and still have not had any communication or refund.
I used a computer at a hotel, that I couldn't print the reservation I made, by computer, for SuperShuttle to pick me up (at the hotel). I typed the hotel name, and hit the icon, which had the hotel's address. (I had to make the reservation on my charge card.) After I...Read more
LA Cruise terminal. Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...Read more
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