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First, I had to wait an hour at Baltimore airport for the shuttle to come. It was 27 degrees outside and I only had a light jacket because of where I had been traveling. At one point a shuttle driver who was dropping someone else off directed me to find a...
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1.8
#1149957
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OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...
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1.0
I didn't like
  • Poor customer service
  • Worst service in th eworld
  • So inresponsible
#1146563
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SuperShuttle - Horrible

I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
1.0
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#1144857
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The first 3 times I used this shuttle service, no problems. Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...
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1.6
I didn't like
  • Unresponsive to refund requests
  • Missing my flight
#1142988
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SuperShuttle - Sitting at Houston Hobby Airport for over an hour

The Super Shuttle rep says she can’t get a hold of a driver. Six of us are waiting. No hope of getting my PRE-paid ride. What a waste of time!
#1138724
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Had a scheduled pickup for 5:15 a.m. at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...
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1.5
#1138268
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SuperShuttle - Super shuttle sucks

Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
#1134854
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SuperShuttle - Forgotten

Anaheim to LAX trip paid for in advance. 104 degrees outside so I waited in the lobby of the hotel. Driver never came in, hotel valet said driver pulled up walked around the van and left. I had to find another way to the airport (Uber) or miss my flight. I filed a complaint 15 days ago and still have not had any communication or refund.
1.5
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Exchange, Refund and Cancellation Policy
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#1128558
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I used a computer at a hotel, that I couldn't print the reservation I made, by computer, for SuperShuttle to pick me up (at the hotel). I typed the hotel name, and hit the icon, which had the hotel's address. (I had to make the reservation on my charge card.) After I...
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#1127128
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LA Cruise terminal. Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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#1118281
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