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Had a scheduled pickup for 5:15 a.m.at TPA, they arrived at 6:40, after I made 2 phone calls to the company.

Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could call the airport to complain.

He was unapologetic.Wish I would have read reviews prior to booking as I find there are many that have had the same issues.

Review about: Supershuttle Shuttle Service.

Reason of review: Poor customer service.

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