SuperShuttle - Missed my flight, over an hour late. Unacceptable!
The first 3 times I used this shuttle service, no problems. Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot.
Last trip, however, despite having a pick up time window, the driver was over an hour late. You can actually follow them on the map...I'm watching this van picking up passengers 30 min away from me, and he is already late!! I had to jump in my car and drive to the airport, and pay for parking. I still missed my flight and had to re-book.
This company has not responded to several requests for not just a refund, but I feel they owe me for parking and re-booking fees for my flight. WILL NOT USE AGAIN!!!
Do not trust their pick up windows! You will possibly miss your flights!
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
SuperShuttle Cons: Missing my flight, Unresponsive to refund requests.
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