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I reserved and prepaid for SuperShuttle transportation from LaGuardia to Manhattan. I used the App and notified them when I landed. The App automatically told me it would be up to an hour (they did not mention that when I booked). After an hour I found a number to call...
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1.0
#1158279
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I reserved a shuttle from Ontario CA. to Corona CA. they were to pick up my wife & son at 11:50 PM and they never showed up to 1:00 AM when they called the cab. other customers waiting for same shuttle also, when I tried to talk to a manager next day, no luck as...
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Anonymous
Anonymous

If you would like to file a complaint with Ontario Airport Management about Supershuttle, here is the link. Airport management might insist that Supershuttle reimburse you fo...

#1153153
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First, I had to wait an hour at Baltimore airport for the shuttle to come. It was 27 degrees outside and I only had a light jacket because of where I had been traveling. At one point a shuttle driver who was dropping someone else off directed me to find a...
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1.8
#1149957
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SuperShuttle - Horrible

SuperShuttle
#1144857
1.0
Details
I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
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SuperShuttle - Sitting at Houston Hobby Airport for over an hour

SuperShuttle
#1138724
The Super Shuttle rep says she can’t get a hold of a driver. Six of us are waiting. No hope of getting my PRE-paid ride. What a waste of time!
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SuperShuttle - Super shuttle sucks

SuperShuttle
#1134854
Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
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SuperShuttle - Forgotten

SuperShuttle
#1128558
1.5
Details
Anaheim to LAX trip paid for in advance. 104 degrees outside so I waited in the lobby of the hotel. Driver never came in, hotel valet said driver pulled up walked around the van and left. I had to find another way to the airport (Uber) or miss my flight. I filed a complaint 15 days ago and still have not had any communication or refund.
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OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...
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1.0
I didn't like
  • Poor customer service
  • So inresponsible
  • Worst service in th eworld
#1146563
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The first 3 times I used this shuttle service, no problems. Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...
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1.6
I didn't like
  • Unresponsive to refund requests
  • Missing my flight
#1142988
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Had a scheduled pickup for 5:15 a.m. at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...
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1.5
#1138268
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I used a computer at a hotel, that I couldn't print the reservation I made, by computer, for SuperShuttle to pick me up (at the hotel). I typed the hotel name, and hit the icon, which had the hotel's address. (I had to make the reservation on my charge card.) After I...
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#1127128
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LA Cruise terminal. Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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#1118281
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My daughters' flight was delayed so I changed the Super Shuttle pick up time to reflect the delay, however once my daughters arrived at LAX there was nobody from Super Shuttle to check-in with, and no Super Shuttle waiting for them. The Super Shuttle app I installed on...
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Anonymous
ds

Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

I didn't like
  • No explanation
  • Late
#1087868
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Agent said it would be 30 to 45 minute wait and 30 minute ride. Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back...
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1.0
#1087795
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