I reserved and prepaid for SuperShuttle transportation from LaGuardia to Manhattan. I used the App and notified them when I landed. The App automatically told me it would be up to an hour (they did not mention that when I booked). After an hour I found a number to call...Read more
I reserved a shuttle from Ontario CA. to Corona CA. they were to pick up my wife & son at 11:50 PM and they never showed up to 1:00 AM when they called the cab. other customers waiting for same shuttle also, when I tried to talk to a manager next day, no luck as...Read more
First, I had to wait an hour at Baltimore airport for the shuttle to come. It was 27 degrees outside and I only had a light jacket because of where I had been traveling. At one point a shuttle driver who was dropping someone else off directed me to find a...Read more
SuperShuttle - Horrible
I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
SuperShuttle - Sitting at Houston Hobby Airport for over an hour
The Super Shuttle rep says she can’t get a hold of a driver. Six of us are waiting. No hope of getting my PRE-paid ride. What a waste of time!
SuperShuttle - Super shuttle sucks
Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
SuperShuttle - Forgotten
Anaheim to LAX trip paid for in advance. 104 degrees outside so I waited in the lobby of the hotel. Driver never came in, hotel valet said driver pulled up walked around the van and left. I had to find another way to the airport (Uber) or miss my flight. I filed a complaint 15 days ago and still have not had any communication or refund.
OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...Read more
I didn't like
- Poor customer service
- So inresponsible
- Worst service in th eworld
The first 3 times I used this shuttle service, no problems. Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...Read more
I didn't like
- Unresponsive to refund requests
- Missing my flight
Had a scheduled pickup for 5:15 a.m. at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...Read more
I used a computer at a hotel, that I couldn't print the reservation I made, by computer, for SuperShuttle to pick me up (at the hotel). I typed the hotel name, and hit the icon, which had the hotel's address. (I had to make the reservation on my charge card.) After I...Read more
LA Cruise terminal. Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...Read more
My daughters' flight was delayed so I changed the Super Shuttle pick up time to reflect the delay, however once my daughters arrived at LAX there was nobody from Super Shuttle to check-in with, and no Super Shuttle waiting for them. The Super Shuttle app I installed on...Read more
Agent said it would be 30 to 45 minute wait and 30 minute ride. Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back...Read more
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