Lillian G Wcc

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Verified Reviewer

Requesting before I book to pay EXTRA for 1 ski bag

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Hello I see your policy is to pay for SHARED RIDE 1 bag...but may I pay for an extra ski bag to go with me Pls reply asap. thank you...waNT TO MAKE MY BOOKING once I get this answer Many thanks again
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Pros:
  • Reliable
Cons:
  • Not always on time due to nyc traffic
Anonymous
map-marker Murfreesboro, Tennessee

Driver did not make the pickup!

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Confirmation #391**** Braydan Adams booked for pick up 4:47 am CST May 7, 2021 at 3488 Ponce de Leon Ct Gulf Shores, AL. The shuttle service was for airport delivery to Pensicola, FL airport.

The Driver 251-391-**** called at 4:47 am and was very confused.

Said he did not have the address and it took him several minutes to get Braydan's name and contact info to call him. Of course, all this information was on the registration. He was still 45 minutes away from the pick up site! I immediately told him that would not work since this was for a flight.

Braydan is a first time flyer and was very nervous. I did not have a car with me as I flew into town and Ubered. I had to go and know furiously on a neighbor's door at 5:00 am(I don't know this person) and ask to borrow their car to drive 1.5 hours one way and back to take Braydan to the airport. I had to pay him $200 to use his car and gas.

I expect a complete refund (as I prepaid with my credit card); as well as compensation for the car I had to "borrow". Pissed off is not even the right word right now.

Courtney Yates 615-556-****

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User's recommendation: NEVER use this service

Gwyneth G

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Verified Reviewer
| map-marker Baltimore, Maryland

Bad service

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Had a reservation pickup on Jan 15 , 2021 , pick up never happened and there was no working number to speak to anyone. Now supershuttle does not want to refund my money . This company is a joke .
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Loss:
$103

Preferred solution: Full refund

User's recommendation: Do not use this company !!!!!!

Lee S Oxq

Super Shuttle Nashville, at the last minute, cancelled my pick appt and left me stranded at Nashville, TN Airport

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Super Shuttle Nashville, at the last minute, cancelled my pick appt and left me stranded at Nashville, TN Airport; bad company.
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Loss:
$10

Preferred solution: Apology

Yoonhee S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Refund

SuperShuttle - Refund
#382**** My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early. But as I see supersutter charged me 40USD for the round trip even thou 2people took SuperShuttle only one way from cancun to hotel excluding returning to hotel. I dont see why super charged me 40USD instead of 20USD. Confirmation Number 382**** Friday, March 20, 2020 Due to traffic conditions, we schedule our pick-up times in 15 minute windows. Please be completely ready to go at the beginning of the 15 minutes time you select. Pickup time: 11:05 AM - 11:20 AM From Mz. 50 Lt. Blvd. Kukulcan Cancún, MX, 77500 To CUN - Cancun International Airport, Mexico Shared Ride Accessible vehicle service is not requested Airline: DELTA AIR LINES Flight #: 309 Travel: International Flight Schedule: Friday, March 20, 2020 Fare: $20.00 Tip: $0.00 Fuel surcharge: $0.00 Web/Group discount: $0.00
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Loss:
$20

Preferred solution: Price reduction

Jeff A Kjo

Change of pick up location

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Wasnt able to change location was told cancel and rebook! list you can change it fix your website
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Pros:
  • Reasonable price
Cons:
  • Worst service in th eworld

Preferred solution: Let the company propose a solution

User's recommendation: Make sure your location is right they will not fix it! You will pay twice

Anonymous
map-marker Milan, Lombardy

CHANGE PICK UP TIME for Confirmation # 384****

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I have a reservation for tomorrow 21 Aug for a trip from home to Tampa Airport. However, I requested an earlier pick up time of 7:30am as opposed to the 8:20am text I received this morning. Your Help Center link on your website is not working and neither is your 800# to speak with someone about this. I have used Supershuttle for years and would hate to stop using it at this stage. Pls confirm change of pick up time via phone call/text to 703-209-**** or email kdoig2005@***.com. If you don't respond by 1300 hrs EST, I will have to cancel. Karen Doig
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User's recommendation: Be advised, the 1-800 only works at certain hours. I paid no attention but still got a call back!

Angie S Qxx

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Verified Reviewer

Keep Fighting this Company!!!

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SuperShuttle - Keep Fighting this Company!!!
I paid in advance for my reservation for a large group pick up which was a sum of over $350. They confirmed my airport drop off several times. Two hrs before pick up time they left me a voicemail cancelling my pick up saying they had no drivers in my area. To this day, 2 months later, after several attempts via phone and emails, I still have yet to speak to anyone regarding my refund. Mind you THEY cancelled on ME.
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Loss:
$324
Pros:
  • When they served my area
Cons:
  • Unresponsive to refund requests
  • Cancelled my reservation

Preferred solution: Full refund

1 comment
Guest

File a claim with your State's Attorney's Office for Consumer Affairs. This was how I received my refund.

IMRE V Mil

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Verified Reviewer

PERDI EL VIAJE POR EL VIRUS CHINO

Estimados señores (as) Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline. Deberia salir de venezuela y llegar a SDQ y tomar AA pero no me dejaron salir!!!!!!!!....... Obiviamente nunca llege a MIA. Mi hijo lo llamo a SUPER SHUTTELE por telefono, desde OHIO, avisando que el viaje no fue realisado y estoy varado aqui en venezuela, esperando que levanta la progibicion! No quiero reenbolso, quiero salir con el primer vuelo lo que sale de venezuela, y que ustedes acepta de mi rezervacion y prepago Numero de Confirmacion: 382**** Atentamente Imre Varga
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Loss:
$41
Pros:
  • Easy booking
  • I liked it
  • Reasonable price
Cons:
  • Poor customer service
  • No response to email
  • Missing my flight

Preferred solution: Cuando termina el virus chino tengo que viajar, acepta mi reservacion prepagado!!!!!!!

User's recommendation: Si me resolve el problema 5 estrella! Si no 0 estrella

Lise D
map-marker Paris, Ile-De-France

Attentionm customers of New York

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Supershuttle driver did not show up ; for my pick up January 26. The concierge at my hotel told me it was not the first time. So I would advise other customers to double reconfirm your reservation, if you use this company. This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund... the no answer persisting......for more than one month after I claimed for my money back, several times,
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Loss:
$36
Pros:
  • I liked it
  • Reasonable price
Cons:
  • No show of the driver in new york city on jan 26 2020

Preferred solution: Full refund

Lise D

SuperShuttle New York City, not reliable.

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Updated by user Mar 03, 2020

No.. nothing has happenned so far...

Original review Mar 01, 2020
My SuperShuttle driver did not show up as booked on January 26, Empire Hotel 44 W. 63rd St.in New York City. It was a Sunday morning,so... the driver cannot incriminate the traffic... I of course had paid in advance on booking by internet.. and after more than a month I'm still waiting from SuperShuttle to answer my demand of reimbursment.
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Loss:
$75
Pros:
  • When they served my area
Cons:
  • Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Confirm pickup from kore tulum

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Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!
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Antonio L Bok

Never will use again

Never a show and being charged even for tip. This was yesterday from 1621 bay rd Miami 33139 7****83905 I demand a refund on my credit card used.
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Preferred solution: Full refund

User's recommendation: Never use them

Jennifer D Mtw

Never in a million years

Airport shuttle had been booked one. SHUTTLE NEVER SHOWED. TEXT DRIVER OPTION PROVIDED NO DRIVER AVAILABLE. TRAVEL PLANS RUINED FOR DAY. CUSTOMER SERVICE DEPARTMENT HORRIBLE TO WORK WITH. AM WAITING FOR E-MAIL PROOF OF REFUND AND/OR PHONE CALL BUT AM NOT HOLDING MY BREATHE.
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Reason of review:
SHUTTLE NEVER SHOWED

Preferred solution: Full refund

1 comment
Guest

File a claim with your State's Attorney's Office for Consumer Affairs. This was how I received my refund.

Jada G Jnw
map-marker Arlington, Virginia

No Transportation Due to no drivers

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SuperShuttle - No Transportation Due to no drivers
On the morning of August 2, 2019, I was due to attend a family members funeral in Florida. I paid and contacted the (Super Shuttle) for transportation to the Reagan National airport. The same time they were due to pick me up, they called and left a voicemail stating that they didn’t have a driver for me. So I called their dispatch, and they were very rude and hung up the phone on me. I had to cancel my flight, due to timing. This is bad business, and the (Super Shuttle) company should be shut down for leaving customers stranded, and costing customers extra money.
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Loss:
$500
Pros:
  • Easy booking
  • Reasonable price
Cons:
  • Missed flights due to no drivers
  • Rude customer service
Reason of review:
Not as described/ advertised

Preferred solution: Pay for me a flight, since I missed my family members funeral

Stephanie H Suo
map-marker Los Angeles, California

No agent. No shuttle

Patched me through to lax dispatch. No answer!!!!
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About

Summary

SuperShuttle is an American company. The company was founded in 1983 when the very first SuperShuttle operation was launched in Los Angeles, California. SuperShuttle specializes in shared-ride airport ground transportation. The company provides its services in almost thirty airports in the country. Besides, SuperShuttle operates a number of call centers to process customer reservations, which can be made online as well. At the present time, SuperShuttle is recognized as a premier provider of shared-ride airport transportation service. SuperShuttle partners with such companies as Expedia, Orbitz, Travelocity, Southeast, JetBlue, and many others.

SuperShuttle reviews and complaints

SuperShuttle is ranked 30 out of 136 in Buses category

Area Served

USA, Europe

Payment Methods

VISA

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