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I have never seen a meaner and more rude shuttle driver than Supershuttle's driver Samuel Kincaid in Atlanta. Besides his slamming of the doors and throwing of the luggage, he kept asking me (someone on his first day in that area) whether he should take the right or...
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1.0
#854431
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I used SuperShuttle to get to Dulles Airport in February. My family lives approximately 20 miles from the airport, so I scheduled a pickup for 7pm for a 10pm flight. The driver picked me up on time, which was the only positive part of the entire experience. He was rude...
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1.0
I didn't like
  • Poor customer service
  • Dangerous driver
  • Way too fast
#827011
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Never, ever take Super Shuttle from LAX. When I went to LA the night Steve passed away, I had set up a shuttle from the airport to Silver Lake. When I got to the shuttle stop, the agent told me I was going to Venice but that shuttle had left. I argued with him that I...
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#824544
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SuperShuttle Airport Shuttle Service Review

SuperShuttle
#812751
1.0
Details
Take to long to leave airport just keep tryong to pic up more passengers. Drivers should be answering questions that airport infomation need to answer
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Customer service
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SuperShuttle - Simple Review #1457800118
1/1

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SuperShuttle
#808254
Super Shuttle decides to park an ugly advertisement eyesore during a St Patrick's Day Parade in Pittsburgh, PA. Seriously way to smear your corporate *** all over this fun and exciting parade.
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Other Product Review

SuperShuttle
#781177
1.0
Details
One of the worst service! Driver stole my baggage and the company and driver claim to have never loaded the baggage in the van!
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SuperShuttle
#781176
Worst service ever! The driver stole my baggage and the company and driver claims to have never loaded the bags in the van!! Fraud and scam company! They need to be jailed!
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We have been using Super Shuttle for over six years now (e.g: Phoenix, London-Gatwick, Paris CDG, Los Angeles, San Francisco, Frankfurt and Madrid). Never once has a driver been late, we have always either had a phone call or text the day prior to our travel reminding...
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#758251
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Despite having a reservation, despite waiting in the lobby an hour early, despite calling confirming my shuttle, I got stood up. They took my $$, no one cared to make it right, and they left me stranded in Houston after I could not catch my flight. Totally inept....
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1.8
#747290
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I booked a shuttle from my accommodation to LAX in July this year. I was ready and outside a few minutes before the arrival time having been texted the number of my van. After waiting 20 minutes past when it was due I received a call saying that Super Shuttle could not...
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1.0
I didn't like
  • Late
  • No show
  • No response to email
#737326
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I booked a shared ride for my young daughter from Amsterdam to the airport on the 28th September. I booked it through the Mozio website and received a confirmation from Supershuttle. I also paid in advance and included the tip. They were supposed to pick her up at...
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Anonymous
Liz

SAME JUST HAPPENED! My young daughter is in amsterdam flying home alone today and the shuttle pulled a no show. NO customer service available to track the van or anything!!!!!...

1.0
I didn't like
  • No explanation
  • No show
  • No response to email
#733511
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I have booked with SuperShuttle four times in the last four months and every single time I have been disappointed. I have no problem getting picked up on time and dropped off at the Denver airport but when I get into Denver there is always eight hour or two line to...
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Anonymous
Anonymous

CSR reps are 99 percent US native English speaking

1.9
#718399
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SuperShuttle - Damaged luggage
When the Supershuttle driver picked me up at the Tampa airport he opened the van door and took my golf bag, but when we arrived and he gave me my bag back it had burn holes in it and some of the golf clubs were melted! The driver tried to blame it on the airline which...
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2.8
#713616
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IVE TAKEN THEM IN DALLAS, LA, MIAMI AND THEY WERE GREAT. IN MANHATTAN THEY ARE TERRIBLE AND NYC SHOULD THE EASIEST CITY TO NAVAGATE? HOWEVER THEY NEVER PICKUP AND STAY IN THE SAME AREA. THEY WILL PICK UP ONE PERSON ON THE EASTSIDE AND THEN GO TO THE WESTSIDE OR...
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#709699
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