I booked a shuttle on an evening when my flight was delayed.When I got there, the service desk was closed.
Waited on hold for 20 minutes with the 800 number. When I finally got an answer, they told me that they would have a van there at the airport within the hour. After more than an hour had passed, I called again and waited on hold for another 20 minutes. The caller said that they were still looking for a driver to come and get me, and that it would be another 60 to 90 minutes after that.
I ended up spending the night on a cold linoleum floor at Reagan International Airport because of their extreme incompetence. Now I am attempting to engage a scientific conference under extreme sleep deprivation.
If this would present a problem for you, do not book with these people at Reagan International Airport.With the exception of one employee who booked a cab for me the next morning after yet another shuttle did not show up, I am convinced that the rest of the crew at this location simply do not care about customers.
More Review Details
- Product or service
- Bad Customer Service
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "That is nothing...Here is the new one from Frontier....My mom was boarding from DTW to TTN....Online it says for flight is 20 minutes delayed (actual 3:50PM n delayed to 4:10PM)..."
- "DELTA is a Joke! After seeing bolts lose on a DELTA 767 engine and taking pictures of it I tried to call Delta. I wanted them to be aware of..."
- "My wife was on the delayed (14 hours) fight from Glasgow - Kuala Lumpur on 23rd January. I sent a letter of complaint to Tim Clark - it was dealt..."
- "Hearthware has redesigned a new "Power Dome" that they say will withstand the temperature of the oven (why they would have designed a dome that doesn't withstand the heat, nobody..."
- "New Vitality is a long-term front for Roger W. Mason, a convicted drug manufacturer and drug illegal drug dealer who sells such items as Super Beta Prostate and Ageless Male..."
- "Not happy with cheating hundreds of expats out of their hard-earned retirement money by promising high-yielding bogus investments, De Vere is a world-class scammer of unsuspecting new financial consultant recruits.The..."
- "Your store in NJ did honor the $ 300.00 gift card which was given to me from Chicago store for purchasing the $ 6000 worth of furniture last year and..."
- "So I have submitted a receipt from door dash online that states what I have ordered. When I got my food it was the complete opposite. I ordered a mac..."
- "My girlfriend and I checked into the Comfort Inn in Mt. Airy, N.C., only to find bed bugs in the room. With nowhere else to go, we were put..."