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Terrible. After taking a prepaid reservation, this horrendous company left 19 members of a girls basketball team waiting all night at LAX.

PREPAID reservatioin was for 1:00AM and Super Shuttle says, "Sorry, won't be there until 6:00AM" TERRIBLE SERVICE!! Don't use this incompetent company!!!

The company wouldn't even offer a prompt refund, stating taht they would "consider" a refund in the coming days. What a complete and total ripoff.

The incompetent fools running the LAX Super Shuttle during the late night and early morning hours should be fired on the spot for simple stupidity. But, it is probably more a case of corporate policy.

Location: Los Angeles, California

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Guest

Suppershuttle sucks in Tampa also! Imagine that from coast to coast people complain!

This is the second time the driver taking me to the airport was late 30 min.

Purchased round trip so coming back the airport cashier was very rude. I will find another service!

Guest

Landed at ONT at 11:40 PM to find an unmanned kiosk and no way to "check-in" per their instructions. 45 minutes later, we were told a van should arrive after 2am for us.

This reservation was prepaid weeks in advance, full itinerary included, so its impossible to not know when and where we were exactly.

Their reasoning? Landing late at an airport can cause issues and delays.

Seriously, is this a legitimate company? Leaving a family stranded on a curb at midnight is inexcusable, this company is a scam if I have ever seen one, we will never use them again and I am spending my day today finding every place on the web I can to leave negative feedback.

SUPERSHUTTLE = DO NOT USE!!!

Guest

The other thing "super"shuttle doesn't bother telling you is that you may have to wait up to an hour for your shuttle. For the honor of being dropped off last!

Never again with these bums!

Guest

I made a reservation from the Supershuttle website with their Execucar Express service. I arrive at Long Beach Airport, as per instructions try to call their 800 number after I get my luggage.

No answer, I find the sign for shuttle service and it seems every other shuttle service is there EXCEPT EXECUCAR. I finally get someone on the phone and their Dispatch operator tracks the driver and says: "What is he doing there when he should be at the airport" So he hangs up and says he will find out the deal. After 15 mins I call back steaming, the dispatcher tells me that it will take ANOTHER 15 MINS TO GET ME AFTER 20 MINS OF WAITING!

Their FINAL SOLUTION WAS TO TAKE A CAB WHICH I PAID $100 for!. THANKS SUPERSHUTTLE AND EXECUCAR U GUYS ARE HORRIBLE!

Guest

Anon: I'm extremely sorry to see this. This is extremely unusual.

Have you contacted our national customer care team?

If not, they should be able to help. Just email details and your confirmation number(s) to customercare@***.net and we'll get things taken care of.

Guest
reply icon Replying to comment of Guest-588760

Just had the worst airport return ride of my life. 7 stops, 2 hours later I finally arrived home after what should have been a 30 minute journey.

Driver spoke poor english, several times stopped to use gps, and eventually asked several customers, including me, for directions.

I will never use this service again, and I will make sure that nobody I know uses it either. Just terrible.

Guest
reply icon Replying to comment of Guest-588760

This is not extremely unusual ! this is business as usual for supershuttle.

What exactly is customer care going to do for Brix?

People make a reservation, prepay...and end up left to find their own ride. You respond to soooo many of these complaints that are of the same nature and then say this is unusual, you Shauna are a *** lie.

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