Product: Supershuttle Shuttle Service Clear all filters (58 of 58 reviews match)
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OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...
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1.0
Product
Supershuttle Shuttle Service
I didn't like
  • Poor customer service
  • So inresponsible
  • Worst service in th eworld
#1146563
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The first 3 times I used this shuttle service, no problems.Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...
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1.6
Product
Supershuttle Shuttle Service
I didn't like
  • Unresponsive to refund requests
  • Missing my flight
#1142988
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Had a scheduled pickup for 5:15 a.m.at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...
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1.5
Product
Supershuttle Shuttle Service
#1138268
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SuperShuttle - Horrible

#1144857
1.0
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I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
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SuperShuttle - Super shuttle sucks

#1134854
Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
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SuperShuttle - driver never showed up had to take a cab to make flight

#1098114
driver never showed up august 14,2017 confirmation #1293919 for 3:00 am to lax .Made report 8/22/17 ticket #168471 has case manager looked at the request .Have had no response.
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SuperShuttle - Not notified of cancelled service

#1096751
1.4
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I waited 45 minutes for my service. When I called, they told me it was cancelled. When asked why I was not notified, I was told I was called and sent a text message to a number that wasn't even mine. 2 minutes I received an email notification of the confirmation.
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LA Cruise terminal.Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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Supershuttle Shuttle Service
#1118281
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I called Super Shuttle and had to wait 10 minutes before someone answered and they said a Super Shuttle would be there in 40 minutes to pick up my daughters. After 1 hour still no Super Shuttle, so I called them again and they said they were sending a yellow cab. My...
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Anonymous
ds

Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

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Supershuttle Shuttle Service
I didn't like
  • No explanation
  • Late
#1087868
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Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back on the road to the airport. Sat for a long time.. apparently...
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1.0
Product
Supershuttle Shuttle Service
#1087795
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We are on Van No.783 ostensibly headed for Newak Airport on a shared ride. There was one other couple on board when we were picked up at 1:40 pm. We have picked no one else up and are still in Midtown Manhattan. It is now 3:12 and we've driving around in circles in...
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Supershuttle Shuttle Service
#1087163
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This company steal from the poor and locked out.It also steals from non-profits and churches. They are the greedy stealing from the needy. They are an indictment on business. They should be shut down. They sent the shuttle to the wrong location how *** is that. They...
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Product
Supershuttle Shuttle Service
#1075257
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I did get a call from supershuttle saying that the alternate service would honor my reservation and that I "might want to" call to confirm a few days before travel. They said nothing about not getting a refund if I didn't use that. I did call the other service the day...
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2.9
Product
Supershuttle Shuttle Service
I liked
  • When they served my area
I didn't like
  • When they stopped serving but would not refund money
#1027836
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I had a reservation for Super Shuttle to pick me up at 3.00am.I received the text Super shuttle was outside, I went outside my house and the van was no where to be found. I called dispatch who was rude, and was finally able to get her to connect me to the driver, who...
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Anonymous
Matthew

I had exactly the same experience at LAX. I booked the executive service, which meant I wasn't sharing with anyone else. When I got through customs after flying from Sydney, A...

1.0
Product
Supershuttle Shuttle Service
#986451
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