Product: Supershuttle Shuttle Service Clear all filters (59 of 59 reviews match)
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My shuttle was supposed to pick me up at 8:00pm.By 8:30pm, still hadn't heard anything and ended up taking an uber, almost missing my flight. There was no number I could call to check on the status of the shuttle and when I looked on the app it said no driver had been...
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Supershuttle Shuttle Service
#1184078
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OMG this is the worst company you can ask service from. I made a reservation for my mom on 12/07/2017 for today's day 12/12/2017 from DC to Baltimore Airport, they confirmed the driver will be there between 2:38am to 2:53am.It was 3:15 and no one hasn't show up yet my...
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1.0
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Supershuttle Shuttle Service
I didn't like
  • Poor customer service
  • So inresponsible
  • Worst service in th eworld
#1146563
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SuperShuttle - Horrible

I booked a ride to LAX for 6:00pm. It’s now 6:30pm and the driver still hasn’t arrived. How am I supposed to get to my flight on time with this lousy service? Totally pissed off!
1.0
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Supershuttle Shuttle Service
#1144857
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The first 3 times I used this shuttle service, no problems.Of course, 2 were rides home from the airport, so the shuttle was already there and I booked on the spot. Last trip, however, despite having a pick up time window, the driver was over an hour late. You can...
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1.6
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Supershuttle Shuttle Service
I didn't like
  • Missing my flight
  • Unresponsive to refund requests
#1142988
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Had a scheduled pickup for 5:15 a.m.at TPA, they arrived at 6:40, after I made 2 phone calls to the company. Driver refused to pick us up at handicap ramp even though I was on a manual scooter for a broken leg. He said it was his rules not to pick up there and I could...
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1.5
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Supershuttle Shuttle Service
#1138268
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SuperShuttle - Super shuttle sucks

Never picked my daughter up on time for her flight she had to finally jump in an Uber ! Will never use this company again . Dumped me in the middle of manhattan when van broke down
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Supershuttle Shuttle Service
#1134854
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LA Cruise terminal.Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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Supershuttle Shuttle Service
#1118281
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SuperShuttle - driver never showed up had to take a cab to make flight

driver never showed up august 14,2017 confirmation #1293919 for 3:00 am to lax .Made report 8/22/17 ticket #168471 has case manager looked at the request .Have had no response.
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Supershuttle Shuttle Service
#1098114
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SuperShuttle - Not notified of cancelled service

I waited 45 minutes for my service. When I called, they told me it was cancelled. When asked why I was not notified, I was told I was called and sent a text message to a number that wasn't even mine. 2 minutes I received an email notification of the confirmation.
1.4
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Supershuttle Shuttle Service
#1096751
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I called Super Shuttle and had to wait 10 minutes before someone answered and they said a Super Shuttle would be there in 40 minutes to pick up my daughters. After 1 hour still no Super Shuttle, so I called them again and they said they were sending a yellow cab. My...
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Anonymous
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Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

Product
Supershuttle Shuttle Service
I didn't like
  • Late
  • No explanation
#1087868
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