Product: Supershuttle Shuttle Service Clear all filters (53 of 53 reviews match)
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LA Cruise terminal.Driver was good about taking us to long beach aquarium. He said that all we needed to do was call office to arrange pick-up. After numerous calls and requests to pick us up, even after a credit card was taken and charged, which included a tip, it...
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Supershuttle Shuttle Service
#1118281
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I called Super Shuttle and had to wait 10 minutes before someone answered and they said a Super Shuttle would be there in 40 minutes to pick up my daughters. After 1 hour still no Super Shuttle, so I called them again and they said they were sending a yellow cab. My...
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Anonymous
ds

Here is a link to file an online complaint to LAX management about Supershuttle. Please share with others that might need it. I do not work with Supershuttle.http://www.law...

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Supershuttle Shuttle Service
I didn't like
  • No explanation
  • Late
#1087868
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Online reservation was easily made. Was informed when I was assigned to a van. Tracked the van- saw it approaching the Airport then it turned off to a side street and parked for sometime, finally got back on the road to the airport. Sat for a long time.. apparently...
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1.0
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Supershuttle Shuttle Service
#1087795
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SuperShuttle - driver never showed up had to take a cab to make flight

#1098114
driver never showed up august 14,2017 confirmation #1293919 for 3:00 am to lax .Made report 8/22/17 ticket #168471 has case manager looked at the request .Have had no response.
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SuperShuttle - Not notified of cancelled service

#1096751
1.4
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I waited 45 minutes for my service. When I called, they told me it was cancelled. When asked why I was not notified, I was told I was called and sent a text message to a number that wasn't even mine. 2 minutes I received an email notification of the confirmation.
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SuperShuttle - POOR CUSTOMER SERVICE

#1076717
1.2
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I made a reservation with the app service and my information was already stored in the app. They sent the shuttle to the wrong address and refused to honor my refund. Basically said it was my problem. I will never use them again, any future customers beware!
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Supershuttle Shuttle Service Review

#704448
1.8
Details
I schedule a pick up at 4:45 even thou my flight was for 7:38, i had to be 2 hours early be i loat my ID card , well the shuttle driver was 30 min late and he still had to pick up more people. Their tracking site didnt even work, i wouldnt used there service.... I hope i have enough time to make it thought TSA and not miss my flight
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We are on Van No.783 ostensibly headed for Newak Airport on a shared ride. There was one other couple on board when we were picked up at 1:40 pm. We have picked no one else up and are still in Midtown Manhattan. It is now 3:12 and we've driving around in circles in...
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Supershuttle Shuttle Service
#1087163
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This company steal from the poor and locked out.It also steals from non-profits and churches. They are the greedy stealing from the needy. They are an indictment on business. They should be shut down. They sent the shuttle to the wrong location how *** is that. They...
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Supershuttle Shuttle Service
#1075257
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I did get a call from supershuttle saying that the alternate service would honor my reservation and that I "might want to" call to confirm a few days before travel. They said nothing about not getting a refund if I didn't use that. I did call the other service the day...
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2.9
Product
Supershuttle Shuttle Service
I liked
  • When they served my area
I didn't like
  • When they stopped serving but would not refund money
#1027836
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I had a reservation for Super Shuttle to pick me up at 3.00am.I received the text Super shuttle was outside, I went outside my house and the van was no where to be found. I called dispatch who was rude, and was finally able to get her to connect me to the driver, who...
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Anonymous
Matthew

I had exactly the same experience at LAX. I booked the executive service, which meant I wasn't sharing with anyone else. When I got through customs after flying from Sydney, A...

1.0
Product
Supershuttle Shuttle Service
#986451
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1/3/17 I was supposed to be picked up at 3:25 am and taken to DFW airport, they did not show up until 4:15.This was the earliest shuttle they would allow me to book. When I called them, they apologized for running late, but Josh told me that there were no other stops...
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Supershuttle Shuttle Service
#986238
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On the 12/14/16, I booked for a shuttle to take me to Fort Laudedel airport on the follwing mornig 12/15/16.They promised to pick me up at 3am. I waited from 2:45am till 4:00 am. No one showed up. When I called, the dispatch told me the driver said he came and I did...
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3.0
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Supershuttle Shuttle Service
#977722
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Will never use super shuttle again.Pre booked thinking it would be faster. After picking up luggage stood in a line of people purchasing tickets. Why? Because the lady was by herself for one and was supposed to be announcing if you had pre purchased you could come to...
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1.0
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Supershuttle Shuttle Service
#935427
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