SuperShuttle - They cancelled my ride an hour before scheduled pickup time

I had booked and paid for a shuttle ride to BWI Airport three days prior to travel. I received two email confirmations of my reservation. JUST ONE HOUR BEFORE THE SCHEDULED PICKUP TIME, they called to say they didn't have any vans and so were cancelling my reservation. (But they were going to be oh so helpful and give me a full refund.) With only one hour to go, I had no chance to book with another airport-shuttle company, and so had to scramble for a cab -- which of course was far more costly.

Their own rules require that a customer wishing to cancel has to give TWO HOURS' notice to them. They gave me only one.

Guess what I saw when I got to the airport? Lots and lots of blue Super Shuttle vans.....

Do not rely on this company. You may think your airport plans are in hand, but you could be very wrong, and very sorry.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Airport Shuttle
Review category
review #564534

Author wants to be contacted by the company. Learn more

Had an experience with SuperShuttle? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to SuperShuttle. However, many companies do monitor reviews on our site.

You were reading a complaint about SuperShuttle.
Filing a new complaint about